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We currently have the following positions open at our Southam HQ:

Customer Service Agent

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About Us

Set up in 2000 by a group of friends, Findmeagift.co.uk has evolved into one of the UK's biggest online gift retailers. With a current annual turnover of over £15 million, our sales peak during the pre-Christmas period. We make every Christmas better than the last by stocking a huge selection of new products, continuously improving all areas of the business and making sure we provide a first class customer experience – and that's where you come in!

About You

You understand that Christmas is a super busy time of year for a company that specialises in gifts, and you're ready to dive in and help out for a couple of months. You're positive, hardworking and ready to hit the ground running as part of a fun, festive team. You'll secretly love feeling like one of Santa’s elves as you help ensure that everyone gets their gifts in time for Christmas.

About the Job

Day to day, you’ll be answering phones and responding to e-mails, taking orders and dealing with enquiries. You'll take every opportunity to make sure that our customers go away feeling happy with our service – even if their enquiry is a tricky one

Providing quality customer services is very important to us. If you’ve got prior experience, that's great, but our main focus is on finding nice, hardworking people as full training will be provided.

We have a fun, supportive work culture where we provide opportunities for achievement, and value the contribution of every single person. We know that happy staff leads to happy customers, so in exchange for your hard work at our busiest time, we offer: competitive salaries, full or part time shifts (detailed below), fun target-based rewards, a great team of colleagues, the potential for a full-time job at the end of it (if you want it) and – you were waiting for this one – a generous staff discount. Perfect for all that Christmas shopping!

Skills and experience required:

  • Excellent spoken and written communication skills
  • Ability to work in a fast-paced environment, and to deadlines
  • Team player
  • Ability to stay cheerful and calm at all times
  • Good computer skills
  • Ability to think independently and work within a team
  • Commitment and a flexible approach to working
  • Honesty and reliability
  • Punctuality

Roles and Responsibilities

  • Dealing with a variety of customer enquiries or orders received over the telephone
  • Responding to customer enquiries received via email and Live Chat
  • Liaising with suppliers and couriers
  • Processing claims
  • Resolving complaints as smoothly as possible

When?

  • Temporary positions
  • Full time days (9am – 5:30pm) and part time evenings available (5.30pm – 10pm)
  • Week day and weekend overtime will be required from the last weekend in November until Christmas

Where?

Find Me A Gift, Northfield Road, Kineton Road Industrial Estate, Southam, Warwickshire, CV47 0FG

To apply, please submit your CV to jobs@findmeagift.com

Warehouse Team Leader - Fixed term contract until 18 December

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About Us

Set up in 2000 by a group of friends, Findmeagift.co.uk has evolved into one of the UK's biggest online gift retailers. With a current annual turnover of over £15 million, our sales peak during the pre-Christmas period. We make every Christmas better than the last by hiring great teams of hardworking people and making sure they get all the gifts out to customers in time for Christmas – and that's where you come in!

About You

You understand that Christmas is a really busy time of year for a company that specialises in gifts, and you're ready to dive in and help out for a couple of months. You're a warm, positive person who is great at communicating and motivating others to work as hard as you do. You have some experience in a similar role and can't wait to bring your skills to a great company.

About the Job

In a busy and festive warehouse, your role as a Team Leader is to help supervise Warehouse Operations, ensuring an excellent quality of production where the customer receives their order, packed perfectly, on time.

The Christmas period is a vital time for us and you would be required to help manage a team of 10 to 20 temporary staff (depending on which section you will be leading), leading, managing and motivating to make sure that performance targets are met.

We have a positive, supportive work culture where we provide opportunities for achievement and value the contribution of every single person. In exchange for your hard work at our busiest time, we offer:

  • A competitive salary.
  • Overtime.
  • Various shifts to suit your life.
  • Target-based prizes and an attendance bonus.
  • A great team of colleagues.
  • The potential for a full-time job in January (if you want it).
  • A generous staff discount. Perfect for all that Christmas shopping!

Skills and Experience Required

  • Previous experience in a similar role
  • Ability to deliver clear and consistent training to new employees
  • Excellent communication skills
  • Strong interpersonal and motivational skills
  • Word, Excel and Outlook skills
  • Ability to work in a fast-paced, target-led environment
  • A warm personality, a positive outlook and a 'can do' attitude!

Roles and Responsibilities

  • Help train, supervise and lead a team of warehouse operatives to carry out all duties in order to ensure smooth running of the warehouse. This would include:
    • Picking and packing orders for dispatch
    • Engraving products to customer requirements
    • Framing our in-house designed posters
    • Gift wrapping orders
    • Printing orders
  • Learn all the above roles first in order to train staff
  • Monitor and review daily KPIs to ensure targets are being met
  • Provide training support and feedback to individuals to help them reach targets
  • Work closely with other teams within the warehouse to ensure clear communications and support across all areas
  • Ensure prioritised orders are ready for courier/Royal Mail collection and they have the relevant corresponding paperwork

When?

October: Mon – Fri : 8.30am to 4.30pm or 9am to 5pm

From 20 November: 6am to 2pm shift or 2pm to 10pm shift. On 27 November a 10pm to 6am shift will be added (this pays an additional 20% shift supplement).

We will also be working weekends from 18 November up to Christmas, so please bear this in mind (OT paid, please see below).

Immediate start – fixed term contact until 18 December 2017, (however there is likely to be work until the new year with an opportunity for a permanent position too).

Salary

£8.75 per hour. Overtime is paid for hours exceeding 37.5 hours per week, Monday to Sunday. OT must be agreed in advance.

To apply, please submit your CV to jobs@findmeagift.com

Alternatively, email or call us for an application form 01926 818 800 (Mon to Fri 9-5.30pm)

Apply by email now:

Send your CV along with a covering letter to jobs@findmeagift.com and we'll get back to you

Do you have a question about this vacancy? Send us an email

Warehouse Operatives (Temporary until Christmas)

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About Us

Set up in 2000 by a group of friends, Findmeagift.co.uk has evolved into one of the UK's biggest online gift retailers. With a current annual turnover of over £15 million, our sales peak during the pre-Christmas period. We make every Christmas better than the last by hiring great teams of efficient people as busy Christmas elves, to make sure that happy customers receive their perfectly packed orders in time for the big day.

About You

You understand that Christmas is a really busy time of year for a company that specialises in gifts, and you're ready to dive in and help out for a couple of months. You're a friendly and hardworking person, looking for a great opportunity with a really good company. You're ready to be here every day, on time, and impress us with your ability to hit targets.

About the Job

In a busy and festive warehouse, your role as a Warehouse Operative is to help pick, pack and dispatch customer orders. You'll make sure that we continue to have an excellent quality of production, where the customer receives their order, packed perfectly, on time. You may also be required to help out with a range of other duties to ensure the smooth running of the warehouse throughout the Christmas period.

We have a positive, supportive work culture where we provide opportunities for achievement and value the contribution of every single person. In exchange for your hard work at our busiest time, we offer:

  • A competitive salary.
  • Overtime.
  • Various shifts to suit your life.
  • Target-based prizes
  • A great team of colleagues.
  • The potential for a full-time job in January (if you want it).
  • A generous staff discount. Perfect for all that Christmas shopping!

Skills and Experience Required

  • You need to be able to reach picking and packing targets within the first week of employment. These targets are very achievable.
  • Attention to detail.
  • Positive outlook and a ‘can do’ attitude.
  • Flexibility to help out in any area to ensure the smooth running of the warehouse.

Roles and Responsibilities

  • Picking orders
  • Packing orders
  • Checking in deliveries
  • Updating stock levels
  • Gift wrapping
  • Engraving orders
  • Framing posters
  • Printing orders

When?

October: Mon – Fri : 8.30am to 4.30pm or 9am to 5pm

From 20 November: 6am to 2pm shift or 2pm to 10pm shift. On 27 November a 10pm to 6am shift will be added (this pays an additional 20% shift supplement).

We will also be working weekends from 18 November up to Christmas, so please bear this in mind (OT paid, please see below).

*Weekend only work also available from 25th November to 17th December inclusive. However, you must be available for Forklift and Role training early November.*

Salary

  • £7.75 per hour (25 and over)
  • £7.20 per hour (21-24 years old)
  • £5.75 per hour (18-20-year olds)
  • £4.05 per hour (16-18-year olds)

Overtime is paid for hours exceeding 37.5 hours per week, Monday to Sunday, and must be agreed in advance.

To apply, please submit your CV to jobs@findmeagift.com

Alternatively, email or call us for an application form 01926 818 800 (Mon to Fri 9-5.30pm)

Apply by email now:

Send your CV along with a covering letter to jobs@findmeagift.com and we'll get back to you

Do you have a question about this vacancy? Send us an email

Forklift Driver / Goods in Assistant

more info

About Us

Set up in 2000 by a group of friends, Findmeagift.co.uk has evolved into one of the UK's biggest online gift retailers. With a current annual turnover of over £15 million, our sales peak during the pre-Christmas period. We make every Christmas better than the last by stocking a huge selection of new products and making sure they’re organised and ready to send out to customers – and that's where you come in!

About You

You understand that Christmas is a really busy time of year for a company that specialises in gifts, and you're ready to dive in and help out for a couple of months. You're positive, and hardworking. You've got some experience in a similar role and can't wait to bring your expertise to a rewarding job in a great company.

About the Job

Like a Christmas elf, your job will be to help get everything ready to send out to customers. You'll be taking in deliveries from suppliers, checking stock and then storing goods away in our warehouse bulk locations, using our stock management system. You will also help replenish shelves, taking stock from bulk locations to pick locations. You may also be required to do a range of other duties to ensure the smooth running of the warehouse. We only employ nice people, so whatever you’re doing you'll be surrounded by fun, festive folks – and probably listening to some great tunes as you work.

We have a positive, supportive work culture where we provide opportunities for achievement and value the contribution of every single person. In exchange for your hard work at our busiest time, we offer:

  • A competitive salary.
  • Overtime.
  • Various shifts to suit your life.
  • Target-based prizes
  • A great team of colleagues.
  • The potential for a full-time job in January (if you want it).
  • A generous staff discount. Perfect for all that Christmas shopping!

Skills and Experience Required

  • Counterbalance Forklift experience and/or Narrow Aisle Man Up experience.
  • Experience in a similar role.
  • Attention to detail.
  • Positive outlook and a ‘can do’ attitude.
  • Flexibility to help out in any area to ensure the smooth running of the warehouse.

Roles and Responsibilities

  • Unloading and checking in deliveries against delivery notes.
  • Driving Forklifts to locate and store goods on our bulk racking locations.
  • Replenishing stock in picking area as required.
  • Loading packed customer orders onto courier vehicles.
  • Helping out in other areas when required.

When?

October: Mon – Fri : 8.30am to 4.30pm or 9am to 5pm

From 20 November: 6am to 2pm shift or 2pm to 10pm shift. On 27 November a 10pm to 6am shift will be added (this pays an additional 20% shift supplement).

We will also be working weekends from 18 November up to Christmas, so please bear this in mind (OT paid, please see below).

*Weekend only work also available from 25th November to 17th December inclusive. However, you must be available for Forklift and Role training early November.*

Salary

  • £8.50 per hour for counterbalance forklift drivers.
  • £8.75 per hour for VNA forklift drivers.

Overtime is paid for hours exceeding 37.5 hours per week, Monday to Sunday, and must be agreed in advance.

To apply, please submit your CV to jobs@findmeagift.com

Alternatively, email or call us for an application form 01926 818 800 (Mon to Fri 9-5.30pm)

Apply by email now:

Send your CV along with a covering letter to jobs@findmeagift.com and we'll get back to you

Do you have a question about this vacancy? Send us an email

SEO Executive

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Who Are We Looking For?

An experienced and enthusiastic digital marketing professional who can contribute to our ongoing SEO success. As an SEO Executive, you will work within the SEO team driving traffic, revenue and profit. You will be involved in SEO, UX, analytics, content marketing and much more.

With at least a year's digital marketing experience you will have already been exposed to the basics of SEO and now feel ready to take the next step in your career. You'll need the willingness and desire to grow into a highly capable SEO expert.

You will receive 1-to-1 training and be given the scope to develop your skills and the role in the direction you see fit. We'll give you access to an industry leading technical training resource as well as dedicated time to study.

This is a unique opportunity to work within an organisation where SEO is taken seriously. You won't have to jump through hoops to implement changes and will certainly see the impact of your work on the business.

Required Skills

  • Understand the basics of SEO – You will be familiar with the fundamentals of SEO, including but not limited to; keyword research, analytics and on-page optimisation.
  • Some knowledge of search engine algorithms – Search engine algorithms play an important role in SEO. You will be familiar with the key algorithm updates from recent years, as well as the impact search engines can have on a website.
  • Comfortable with code – Whilst you don't require the coding skills of a developer, you will understand basic HTML. Any experience with CSS and JavaScript is a big plus.
  • Analytical – You will have experience using Google Analytics and preferably Search Console. You will have some experience using Excel.
  • Knowledge of SEO tools – You will have used some of the standard SEO software packages such as Screaming Frog, Ahrefs, SEM Rush and Search Metrics.
  • Understand the importance of UX – Your background will include some elements of UX Optimisation and CRO. You will understand the importance of UX in SEO.
  • Link building – You should understand the influence links have on SEO and why.
  • Problem Solving – With a high level of attention-to-detail, you are adept at investigating complex problems and presenting reasoned solutions.
  • Writing for the web – Following thorough keyword research you can craft compelling, perfectly optimised copy.

Desirable Skills

  • The ability to format and understand server log files
  • Any experience with PHP, WordPress or any other web technologies
  • Web design
  • Digital PR / Outreach
  • Structured Data / Schema
  • Run own blog / website in spare time

Required Experience

  • At least 1 year in an SEO / digital marketing environment, ideally from an in-house or agency background

Key Responsibilities

  • On-Page Optimisation – You will conduct keyword research for new and existing pages and apply changes to ensure our pages are fully optimised.
  • Content Marketing / Link Building – You will get involved in creative content marketing projects, researching and contributing ideas, developing content and then sourcing outreach opportunities.
  • Research and Development - SEO and the web are continually evolving industries and we aim to stay at the forefront of emerging technologies and trends. You will spend time researching the latest SEO developments and searching for opportunities to bring additional value to Find Me a Gift.
  • Conversion Rate Optimisation – We run a sophisticated AB Testing program and you will investigate and contribute ideas for tests, work with our testing software and analyse test data.
  • Audits / Risk Assessments – You will regularly audit ourselves and other websites trying to find opportunities for growth and identify potential risks.
  • Analytics / Reporting – You will monitor and report on various metrics. You will search for insights within our analytics and look for ways to improve our data reporting.
  • Investigations – You will investigate and troubleshoot SEO issues then recommend and implement solutions.

Other Responsibilities

  • To assist the business wherever the need is greatest, particularly in the lead up to Christmas.

Benefits

  • Competitive Salary
  • 21 days holidays per annum, after 2 years continuous employment increasing to 22 days, after 5 years increasing to 25 days (plus bank holidays)
  • Pension
  • Regular company social events
  • Staff discount
  • Lunch time BBQs in the summer

To apply, please email CV and covering letter to will@findmeagift.com.

Apply by email now:

Send your CV along with a covering letter to jobs@findmeagift.com and we'll get back to you

Do you have a question about this vacancy? Send us an email

Warehouse Supervisor

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Who Are We Looking For?

Someone who is passionate about continuous improvement in a process led environment with warehouse experience. You will be committed to providing an excellent customer experience.

The Role

As a Warehouse Supervisor, you will report directly to the Warehouse Manager. Your role is to help supervise warehouse operations. You will come from a warehouse background that is highly process led with a thorough understanding of what is required to develop efficient processes and sound working principles of health and safety management.

You will be highly organised, have good attention to detail and be able to use a variety of techniques for continuous improvement of warehouse processes and procedures. You will be cost conscious and have good negotiation skills to take advantage of opportunities for optimising costs.

We continuously evolve to take opportunity of new trends and revenue streams and as such, you will be required to be open to new technology, adaptable and able to embrace a culture of change.

The last quarter of the year is a vital time for us. FMAG sales peak during the Christmas sales period and you will be required to support 24 hour operations for the last 6 weeks before Christmas. Working in a warehouse team of 10 full time staff, 5-part time staff, and 100+ temporary staff, getting this right is crucial to our success. You would be required to run a shift and develop a team of temporary staff. ensuring performance targets are met.

FMAG competes in a highly competitive environment with companies such as Amazon and Argos and it's our incredible staff that allow us to do this. We support a culture of fun and innovation, where we provide opportunities for achievement, and value the contribution of every single person. We expect all staff to uphold the company's core values and make a positive difference to the working environment.

Required Skills and Experience

  • Previous experience in a similar role
  • Be an approved FLT Instructor/Examiner
  • Ability to deliver clear and consistent training to new employees
  • Excellent communication skills both written and verbal
  • Highly organised
  • Strong personable and motivational skills
  • Word, Excel and Outlook skills
  • Positive outlook and a 'can do' attitude
  • Ability to work in a fast-paced target led environment
  • Process led - Six Sigma, Kaizen and/or TQM experience would be advantageous

Specific Roles and Responsibilities

  • Deliver annual forklift refreshers to the warehouse team for VNA and counterbalance trucks. Train new staff (perm and temporary)
  • Monitor and manage daily operations
  • Provide thorough training for job activities and define specific job assignments to team
  • Develop team members to grow professionally as the business continues to grow
  • Maintain a positive working relationship with all staff including other departmental staff
  • Improve productivity through efficient scheduling and continuous improvement
  • Address and discuss positive/negative feedback with staff
  • Demonstrate a good working knowledge of all warehouse procedures and plant equipment
  • Promote and strive to offer a safe working environment with zero tolerance for bad Health and Safety practices
  • Measure and report the effectiveness of the warehouse activities
  • Achieve high levels of customer satisfaction through excellence in receiving, identifying and dispatching quality of goods
  • Perform other duties as required for the overall benefit of the warehouse department
  • Able to work shifts and weekends from mid-November to the weekend before Christmas

Additional Responsibilities

  • Building maintenance
  • Health and Safety
  • Manage the Servicing and Lola's of plant equipment, (Counterbalances and VNA's)
  • To assist with other associated companies such as Giggle Beaver

Holidays

  • 21 days holidays per annum, after 2 years continuous employment increasing to 22 days, after 5 years increasing to 25 days (plus bank holidays).

Apply by email now:

Send your CV along with a covering letter to jobs@findmeagift.com and we'll get back to you

Do you have a question about this vacancy? Send us an email

Business Admin Apprentice

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Roles and responsibilities

  • Perform administrative tasks related to the company's marketplace accounts (amazon, ebay, tesco etc)
    • Uploading/editing new products
    • Updating price data for thousands of products through spreadsheet software
    • Edit and manipulate large sets of data using spreadsheet software
    • Downloading orders from external sales channels and uploading to an internal database
  • Monitor Daily:
    • Sales figures
    • Feedback performance
  • Reports and Presentations
    • Monthly sales data
    • Sales analysis
    • Business recommendations
  • Work within a team of 6 to achieve targets and results
  • Collaborate with 3rd party eCommerce service providers to improve sales performance on marketplace accounts
  • General admin duties

Skills Required

  • Knowledge of Microsoft Office package, especially Microsoft Excel
  • Computer literate
  • Good spelling, grammar, punctuation
  • Analytical skills

Apply by email now:

Send your CV along with a covering letter to jobs@findmeagift.com and we'll get back to you

Do you have a question about this vacancy? Send us an email

Purchasing Apprentice

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We have a great opportunity for a Purchasing Apprentice to join our small buying and purchasing department. You will be a dedicated individual, bursting with enthusiasm to make a difference to our successful online gift business and to develop yourself into an all-round invaluable commercial asset.

We are looking for someone who can provide support and can become part of the Purchasing team to focus on exploring new product submission, help with performance analysis and reporting, market research and strategic department support. You have to be keen to learn and have a passion for analytical work.

You do not require any experience in purchasing or buying, only a thirst for knowledge and a natural tendency to be structured, organised and detail focussed. Your work will involve learning from our team about a range of processes, how new product is added to the website, how to maintain our great stock system with 1000s of goods. This is a great opportunity for someone who would like to be part of an increasingly busy team in a vibrant company.

Roles and responsibilities

  • Evaluating new exciting product submissions including competitor pricing and activity and calculating profit potential.
  • Shortlisting new product submissions based upon above research Finding out and reporting about what products we should be selling
  • Finding out and reporting about how well our existing products are doing and whether we should change their prices or offers.
  • Involvement in the selection of the products to be added to the site.
  • Setting products up on the system ready for copy and images to be added by other members of the team.
  • Checking our sales and performance statistics
  • Finding out about and reporting how we could improve profits with our suppliers
  • Providing administrative support to the Purchasing, Buying and Product Development team.
  • Reporting and suggesting about the costs and profits of our different departments.
  • Helping ensure our suppliers provide new products quickly
  • Helping us negotiate better deals with suppliers and customers
  • Finding out about and reporting about what other companies and suppliers in our sector are doing.
  • Assisting the department with any product or supplier issues.
  • Ensuring attention to detail is an integral part of every task.
  • Scheduling and prioritising your own work and ensuring deadlines are met.

Skills Required

  • Has experience in the use of MS Office applications, Excel being the key application and intermediate skills preferable.
  • The ability to respond to the pressure of deadlines.
  • A natural talent for being organized and structured in their approach to tasks.
  • Having a high attention to detail.
  • Proactive and positive with a 'can do' attitude and the ability to multi-task.
  • Great sense of humour essential

Qualifications Required

  • Applicants should be literate and numerate. Qualifications are not essential as full training will be provided.

Personal Qualities

  • Willingness to embrace change
  • A desire for organization and structure
  • Ability to think independently and work within a team
  • Commitment and flexible approach to working
  • Honest and reliable
  • Punctual

Reality Check

The Purchasing Assistant Role is a junior role in the company. As part of a small team, you will be required to carry out tasks as and when required. This includes general office duties. You'll be expected to pitch in and do a whole range of jobs that a small company needs doing in addition to the purchasing duties.Additional duties may involve contributing in other departments of the business as and when required, as all employees of Find Me A Gift have to commit to.

Apply by email now:

Send your CV along with a covering letter to jobs@findmeagift.com and we'll get back to you

Do you have a question about this vacancy? Send us an email

Web Developer

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As a web developer, you will create functionality to deliver an unrivalled customer experience to allow us to take full advantage of the opportunities available. Our current system is programmed in classic ASP (although there are plans to embark on a new system in the near future) so it's vital you have excellent core programming skills.

Required Skills

  • Classic ASP (we use JScript, but VBScript skills are transferable)
  • Excellent problem-solving skills
  • Technology driven
  • Self-motivated
  • Proactive attitude
  • Able to work to deadlines
  • Embrace challenges
  • Able to demonstrate and champion our company’s core values

Required Experience

  • JavaScript, jQuery and AJAX
  • HTML / XHTML / CSS
  • SQL Server and T-SQL

Desired Skills

  • Magento
  • ASP.Net C# (Web forms / MVC3)
  • XML
  • AGILE methodology
  • Regular Expressions
  • Migration Experience
  • Encryption Concepts and Technologies
  • Network Monitoring Tools
  • Subversion
  • Microsoft Office
  • Microsoft Windows Server 2008/2012
  • Active Directory
  • E-commerce

Key Responsibilities

  • Help maintain and upgrade existing website code: a custom e-commerce software written in ASP Jscript
  • To be responsible for integrating newly designed features or complete pages and create ASP code to produce the dynamic functionality required
  • Maintain and upgrade existing back-end code: a custom e-commerce application written in asp.NET C#
  • Integration of code with 3rd party partners to provide imports and exports of data securely over the internet, including with payment providers
  • To be able to troubleshoot and resolve browser specific display or scripting bugs as reported by users and customers
  • To identify code or conventions that could be improved with greater efficiency or stability while performing everyday tasks
  • Testing the website to discover issues with code being deployed by yourself or others
  • Contribute to the ongoing development of the site, including introducing new technologies and identifying where they could help improve our system or add addition facilities
  • Setting up new users and managing account permissions
  • Resolving internal network issues
  • Investigating and resolving issues with our live webservers and load-balancer
  • Helping maintain our SQL server database and ensuring any changes are inline with best-practice guidelines
  • Managing email accounts and setting up new mailboxes and making changes to the configuration as required

Apply by email now:

Send your CV along with a covering letter to jobs@findmeagift.com and we'll get back to you

Do you have a question about this vacancy? Send us an email

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