How do I spend my credit?

Process your order as normal, and click 'Yes' next to Use Discount to apply to your order and enter your .

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Anything else I need to know?

The new customer must spend at least £2 to get their money off.

Discounts cannot be added retrospectively and nor can they be used in conjunction with loyalty points or any other sale/promotional offers. Discounts can be accrued up to £200 at a time. Once the maximum level of £200 is reached, the discount must be redeemed in full on one order before discounts can be accrued again. All discounts must be redeemed within 12 months of being accrued.

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What are loyalty points?

  • For every penny you spend, we'll give you one point.
  • Each point is automatically turned into a percentage discount.
  • For example if you spend £10.00 you get 1000 points, equating to 1% discount. If you spend £24.99 you get 2499 points, equating to 2.5% discount.
  • You can save up your points to a maximum of 20% discount - once you've used this, you can start over again. Alternatively, you can use your discount as you go!
  • Just set up an account and you’ll automatically start collecting points with every purchase, that you can redeem on the last page of the Check out.

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How do I use my points?

Place an order as normal and choose whether you would like to use your Loyalty points for this transaction at the checkout.

If you opt out, your points will remain on your account.

If you use your discount, your balance will be reset to zero ready for you to start again.

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Are there any exceptions?

Sale items and experience days are excluded from the Loyalty Points scheme.

If you need to return an item that was used to collect Loyalty points, the points accrued will be deducted from your account accordingly.

If you have already benefitted from a discount before a refund is issued, the difference will be deducted from your refund.

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My voucher won't work

It could be that you haven’t met one of the conditions of the voucher – this could include minimum spend requirements (excludes delivery & gift wrap). Also our voucher codes do not work with other offers, such as sale items and 3 for 2 deals – so this might be the problem. One final check – that old chestnut of the expiry date! Time does fly by, so please just check to see if the voucher is still valid and hasn’t expired.

If however, none of this helps, then please contact our friendly Customer Service Team.

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How do I redeem my voucher?

You just need to enter the voucher code on the payment page, and the discount will be deducted before you enter your payment details.

Please note: 

We reserve the right to withdraw special offers, cancel and refund orders at any time at our sole discretion.

Only one voucher code can be redeemed per customer i.e. you can only redeem the code once.

Only one voucher code can be redeemed per order.

Vouchers that quote minimum spend exclude gift wrap and delivery costs in the spend value.

Voucher codes must be entered at the check-out page when placing your order and cannot be retrospectively applied.

Vouchers cannot be exchanged for cash should you return your order.

Voucher codes cannot be used in conjunction with any other offers.

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Can vouchers codes be redeemed against any product?

Most of our vouchers are redeemable against any product, however a small number (all beginning with the product code ITB) are excluded from our discounts. Additionally, from time to time we many run an offer which specifically exclude items already on sale.

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