My voucher won't work

It could be that you haven’t met one of the conditions of the voucher – this could include minimum spend requirements (excludes delivery & gift wrap). Also our voucher codes do not work with other offers, such as sale items and 3 for 2 deals – so this might be the problem. One final check – that old chestnut of the expiry date! Time does fly by, so please just check to see if the voucher is still valid and hasn’t expired.

If however, none of this helps, then please contact our friendly Customer Service Team.

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How do I redeem my voucher?

You just need to enter the voucher code on the payment page, and the discount will be deducted before you enter your payment details.

Please note: 

We reserve the right to withdraw special offers, cancel and refund orders at any time at our sole discretion.

Only one voucher code can be redeemed per customer i.e. you can only redeem the code once.

Only one voucher code can be redeemed per order.

Vouchers that quote minimum spend exclude gift wrap and delivery costs in the spend value.

Voucher codes must be entered at the check-out page when placing your order and cannot be retrospectively applied.

Vouchers cannot be exchanged for cash should you return your order.

Voucher codes cannot be used in conjunction with any other offers.

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Can vouchers codes be redeemed against any product?

Most of our vouchers are redeemable against any product, however a small number (all beginning with the product code ITB) are excluded from our discounts. Additionally, from time to time we many run an offer which specifically exclude items already on sale.

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