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Delivery

All you need to know about delivery.


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Track your package

You can find your tracking information in your order details. Orders dispatched directly from one of our partners are unfortunately not tracked.

If you can't find any tracking information, please visit About Missing Tracking Information.

To track your parcel:

  1. Go to Your Orders.
  2. Go to the order you want to track.
  3. Click Track Package next to your order.

Note:
If your parcel shows as delivered, but you haven't yet received it, go to Find a Missing Parcel for more information.

 

I don't live on mainland UK. What are my delivery options?

Select the relevant UK delivery method, and your postage rate will be determined and adjusted by your address and the weight of your package. You will be able to see the final delivery cost before confirming your order. Unfortunately, this is at a higher price than normal due to the use of a courier.

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I'm missing an item from my order

If you have ordered an item that is dispatched directly by one of our partners, then this will be sent out to you separately, as it takes a little time to be made for you.

If your invoice says the item should have been included, then contact us using the 'Contact Us' link below.

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I live outside of the UK (Europe / Rest of the world) - why does my order take so long?

Once your order leaves our warehouse it is in the safe hands of our couriers.

Sometimes orders get held up at customs and unfortunately this is outside of our control so we will not be able to refund international shipping charges. Please allow up to 21 business days for international deliveries to arrive before contacting us.

 

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Do you deliver overseas?

We would love to deliver all of our items overseas, sadly there are restrictions, we can’t send just anything as Customs or our couriers won’t allow us to.

Although we personally love Russia, Ukraine and Indonesia unfortunately we can’t deliver to you guys at all (sorry).

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How long will my delivery take?

This depends on the delivery service you have selected and paid for. Standard delivery is 5 working days after we have posted it. Express delivery is 2 working days and Next day will be the next available working day after you have ordered it.

International shipping will take 6-12 business days on the standard service, or 3-5 business days on the express service.

For details on all delivery options and prices, see our delivery options page. 

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Do you have a same day delivery service?

Unfortunately we are unable to offer a same day delivery service under any circumstance.

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Why am I being charged for multiple shipping?

Most of our products are sent directly from our warehouse, but some are sent out directly from our trusted partners. These are normally personalised items that are made to order.

If your basket contains a mixture of items that are stocked by us and sent from our partners, then we regrettfully include an additional shipping charge.

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