Track your package

You can find your tracking information in your order details. Orders dispatched directly from one of our partners are unfortunately not tracked.

If you can't find any tracking information, please visit About Missing Tracking Information.

To track your parcel:

  1. Go to Your Orders.
  2. Go to the order you want to track.
  3. Click Track Package next to your order.

If your parcel shows as delivered, but you haven't yet received it, go to Find a Missing Parcel for more information.

I don't live on mainland UK. What are my delivery options?

Select the relevant UK delivery method, and your postage rate will be determined and adjusted by your address and the weight of your package. You will be able to see the final delivery cost before confirming your order. Unfortunately, this is at a higher price than normal due to the use of a courier.

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I live outside of the UK (Europe / Rest of the world) - why does my order take so long?

Once your order leaves our warehouse it is in the safe hands of our couriers.

Sometimes orders get held up at customs and unfortunately this is outside of our control so we will not be able to refund international shipping charges. Please allow up to 21 business days for international deliveries to arrive before contacting us.


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Do you deliver overseas?

We would love to deliver all of our items overseas, sadly there are restrictions, we can’t send just anything as Customs or our couriers won’t allow us to.

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How long will my delivery take?

This depends on the delivery service you have selected and paid for. Standard delivery is 1-3 working days after we have posted it. Next day delivery arrived the next working day after you have ordered it (if you order before our cut-off time).

International shipping will take 6-12 business days on the standard service, or 3-5 business days on the express service.

For details on all delivery options and prices, see our delivery options page. 

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Do you have a same day delivery service?

Unfortunately we are unable to offer a same day delivery service. The eVouchers for gift experiences can be delivered via email and these are sent out within 30 minutes of you completing your order.

Do you offer a Click & Collect service?

Unfortunately, we are not able to offer a click & collect service to retail locations.

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Delivery times for personalised gifts

Personalised and made to order items do have a production time before we can send them out to you. Your order confirmation will let you know the date that we aim to get it posted out to you. Delivery will then be made depending upon the service that you have chosen. Standard delivery is 1-3 days and next working day will be with you the following working day.

Please note, for the next day delivery option, we do need time to make your gift, so please check carefully the time you need to order it by (on the product page itself) and the number of days it takes to make before being sent out on the next day service.

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